Politique de remboursement

Return & Refund Policy

We want you to be satisfied with your purchase.

If you are not completely happy with your order, please contact us and we will do our best to help.

Return Eligibility

To qualify for a return or refund:

Items must be unused and in original condition
Items must be returned in original packaging
Return requests must be submitted within 14 days after delivery

Certain items may not be eligible for return, including:

Used crochet materials
Customized or personalized products
Digital products or downloadable content

Refund Processing Time

Once your returned item is received and inspected, eligible refunds will be processed within approximately 3–5 business days.

Refunds usually appear in your original payment account within approximately 7 business days, depending on your payment provider or bank.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue.

We will work with you to provide a suitable solution.

Contact for Returns

yarnscrafts1@gmail.com